Catalyst Health Solutions delivers world-class customer service through its expert account management, clinical and customer service personnel. The effectiveness and agility of these teams to respond to issues promptly and to provide consistent, unbiased solutions has garnered the top scores through industry wide satisfaction surveys in the last two consecutive years.
Our fully integrated national service center is staffed with nationally certified pharmacy technicians and their expertise in helping members has yielded a 99.6% first call resolution rate resulting in industry leading member satisfaction and customer retention rates. Onsite training of top prescribers and direct care hospice professionals has increased the clinical effectiveness and cost efficiency of care.
Catalyst Health Solutions, Inc believes that effective healthcare management is a localized phenomenon where the solutions must be tailored to meet the unique needs of each community and market we serve. Our success both nationally and in Puerto Rico is based upon a regional approach where we have established collaborative relationships with each stakeholder of the healthcare supply chain to improve the quality of care across the lifespan, maximize clinical efficiency and drive the lowest net cost.
Through our strategic position within regional markets, Catalyst Health Solutions has established trust and gained credibility by leading the charge for the prescription benefit management (PBM) industry to become more transparent in the disclosure of accounting practices and to offer our clients unbiased solutions that are based on their best interests. The company also employs innovative physician and member educational programs that produce a powerful way to influence prescription patterns enabling members and plan sponsors to save more money.
Built on Strong Principles
The principles of Catalyst Health Solutions are guided by advancing the quality of life for our members, controlling escalating healthcare costs through continuous improvement of operational efficiencies, and strategic acquisitions that maximize share holder value. Our culture is driven by these principles: